PROJECT DISPUTE RESOLUTION
“All war is a symptom of man’s failure as a thinking animal.”
― John Steinbeck
It could be argued that conflict in project management is preordained. The probability for conflict in projects is high as it involves parties from different backgrounds, mindsets and orientations working together to accomplish a complex task. Conflict in group projects can be traced back to differences in principles, attitudes, needs, expectations, perceptions, resources, and personalities. Proper skills in dealing with conflict are thus essential in order to effectively handle and resolve conflicts.
Amy Ohlendorf in her book ‘The Project Manager as Negotiator’ claims that managers spend 42% of their time reaching agreements when conflict occurs. Dispute resolution within a team environment requires the ability to solve problems, set goals, compromise, settle personality differences, and resolve conflicts. Hence project managers need to familiarise themselves with the concept of dispute resolution if they are to be successful, as they are typically responsible for handling conflict during a project.